Help and support

Your progress is saved on your phone. Uninstalling the game or clearing its data removes it, so please keep the game installed when you switch phones. If you lost progress after an update, email us with your phone model and game version and we will look into it.

Install the game with the same Google account you used to buy. Permanent purchases, such as items that stay forever, come back automatically. If they do not, open the game settings and tap Restore purchases, or email us.

Purchases go through Google Play. You can ask for a refund on Google Play within its refund window. Google explains the steps on its refund help page. If Google cannot help, email us.

Sorry about that. Check your internet connection, then try again. If it keeps happening, email us the game name, your phone model and what time it happened.

Yes, our games are made to play offline. Optional ads and purchases need a connection.

Our games do not ask you to create an account, and your progress is stored on your phone. Uninstalling the game deletes it. To ask us to delete any message you sent us, email us. Read the privacy policy for details about ad data.